Hi ,
we have couple of users who are unable to connect to there VDI via PCoIP but it works via RDP .
can any one please suggest what could be blocking ?
Logs of user who isnt able to connect to VDI :
07/29/2015, 12:40:08.444> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: ==========> New connection request <===========
07/29/2015, 12:40:08.444> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_address value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
07/29/2015, 12:40:08.444> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_port value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
07/29/2015, 12:40:08.444> LVL:2 RC: 0 AGENT :Client address is 0.0.0.0:0 (host order)
07/29/2015, 12:40:08.475> LVL:1 RC:1359 AGENT :pcoip_agent_connect_req: tera_agent_generate_version_1_scrambling_tag() failed
Working user logs :
07/24/2015, 17:44:51.343> LVL:2 RC: 0 AGENT :pcoip_agent_register: operate as rds agent is false
07/24/2015, 17:45:20.979> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: ==========> New connection request <===========
07/24/2015, 17:45:20.979> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_address value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
07/24/2015, 17:45:20.979> LVL:2 RC: 0 AGENT :tera_agent_read_external_udp_address: RegQueryValueEx could not find the pcoip.external_udp_port value in the Software\Policies\Teradici\PCoIP\pcoip_admin_defaults key, sending no value to server.
07/24/2015, 17:45:20.979> LVL:2 RC: 0 AGENT :Client address is 0.0.0.0:0 (host order)
07/24/2015, 17:45:21.010> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: For Soft Host: Using Version 1 Tag
07/24/2015, 17:45:21.026> LVL:2 RC: 0 PRI :pcoip_agent_connect_req: {s_tag:0xa2b9b541f5f4d592} Session ID for Soft Host: Tag:'orm1QfX01ZIA' Value:a2b9b541f5f4d592
07/24/2015, 17:45:21.026> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xa2b9b541f5f4d592} initialized local receiver, mailbox name is agnt0001
07/24/2015, 17:45:21.026> LVL:2 RC: 0 AGENT :server_listen_on_addr is 10.216.102.81:0 (host order)
07/24/2015, 17:45:21.026> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xa2b9b541f5f4d592} Session ID = 1; codec = 2.
07/24/2015, 17:45:21.026> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xa2b9b541f5f4d592} Launching pcoip_server_win32
07/24/2015, 17:45:21.026> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xa2b9b541f5f4d592} Optional log file path specified as "C:\ProgramData\VMware\VDM\logs\"
07/24/2015, 17:45:21.026> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xa2b9b541f5f4d592} use_vmware_launcher = false.
07/24/2015, 17:45:21.338> LVL:2 RC: 0 AGENT :tera_agent_launch_server: {s_tag:0xa2b9b541f5f4d592} Using direct CreateProcess: worked [system is vista or newer, windows session id: 0xffffffff, pid: 0x4a8, proc handle: 0x438].
07/24/2015, 17:45:22.338> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xa2b9b541f5f4d592} [1] Waiting for ready message.
07/24/2015, 17:45:25.463> LVL:2 RC: 0 AGENT :sSERVER_SESSION::agent_receiver_callback: message from A:srvr1;B:srvr0001 to A:srvr1, message = 00 00 00 00, len=144
07/24/2015, 17:45:25.510> LVL:2 RC: 0 AGENT :pcoip_agent_connect_req: {s_tag:0xa2b9b541f5f4d592} [1] Got ready message.
Thanks in Advance
Sas
